No matter what business you are in ,whether you sell goods or a service your #1 priority should be your customers satisfaction. If that is not top of the list for you then you need to reevaluate your priorities.
There are too many companies out there today that seem to think that the customer owes them.Without our customers we would be bagging groceries somewere or probably doing some job that we really dislike instead of owning our own businesses.
It is a privilege to provide our services to our clients and we should understand that before we ever apply for our first business license, to go into business thinking anything else is a mistake that can cost you everything. Your reputation is something you must pride yourself on from the star if you want to succeed.
I heard a local company on the radio yesterday that had a great line that said "we are not done until your satisfied" and I thought that is so true, if we all took that approach think how much smoother ever transaction would be. All business would benefit from that approach.
Take the time to ask your customers if everything is O.K and take care of any little problems along the way.
Make sure the lines of communication are always open and you can reached at any time to answer any question or concern that they may have. Take the time when the job is complete to say thank you and tell them that you appreciate there business.
The way the economy is today we as small business owners owe it to ourselves and our clients to make sure we provide the best service possible.
Our customers are the reason we are able to earn a living, we should never forget that..
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